Terms of use

Before using our online store, we recommend reading the following terms and conditions.

If you continue to shop in our online store dirtspecific.com, you know and accept all the general terms and conditions. DIRTSPEIFIC brand reserves the right to change the conditions in our online shop dirtspecific.com at any time. All changes are legally binding to customers and the DIRTSPECIFIC brand, so we recommend that you regularly review the terms of the agreement.

About the Company

The online shop dirtspecific.com is owned and managed by: MOOSE LAB, Monika Pogorelc s.p.

  • Name of the company: MOOSE LAB, Monika Pogorelc s.p.
  • Address: Uriskova ulica 47, 3320 Velenje, Slovenia
  • VAT ID: SI 22231447
  • Liable for TAX: No
  • Registration number: 9506926000
  • Registered in: Business Register of Slovenia
  • Date of registry: 20.10.2023
  • Main activity: 47.910 (Retail via mail order houses or internet)
  • Legal representative: Monika Pogorelc
  • Bank account: DE59 1001 1001 2983 8459 19 (Bank name: N26)
  • Paypal address: dirtspecific@gmail.com
  • E-mail: ceo@dirtspecific.com  

The VAT is not calculated based on the 1st paragraph of Article 94 of the Value Added Tax Act (we are not VAT payers). 

1. General from dirtspecific.com

The dirtspecific.com online store is intended for the sale of bike decals and protection products. You can read more about our online store HERE. 

The brand DIRTSPECIFIC sells decals for bicycles. These decals are for aesthetic and can provide some additional protection against scratches. However, the extent and under what circumstances they provide protection cannot be definitively claimed, and we do not guarantee any protection nor accept responsibility for damages. The decals contain strong adhesive, so their application and removal require the use of warm air. We do not assume any responsibility for damage to the paint, bicycle or user. The use of the product is at your own risk. Instructions are provided with the product and video recommendations for applying the decals can also be found on the dirtspecific.com website under the "HOW TO" section. Here the direct link: HOW TO APPLY.  

2. Availability of Information

The provider undertakes to always provide the buyer with the following information: 

  • company identity (company name and registered office, register number),
  • contact information that enables the user to communicate quickly and efficiently (e-mail),
  • essential characteristics of the goods or services (including after-sales services and guarantees),
  • availability of products (any product or service offered on the website should be available within a reasonable time),
  • conditions of delivery of the product or execution of the service (method, place and deadline of delivery),
  • all prices must be clearly and unambiguously set and it must be clearly shown whether they already include taxes and transport costs,
  • method of payment and delivery,
  • an explanation of the complaint procedure, including any details of the contact person or customer service.

3. Offer and origin  

The offer on the dirtspecific.com online store may change daily in certain cases due to the nature of the business. All prices are final unless explicitly stated otherwise. The company and dirtspecific.com are NOT taxpayers, all of prices on te website do NOT include VAT. Prices are valid at the time of placing the order and do not have a predetermined validity. Prices are valid in case of payment with the above methods of payment, under the above conditions.

Despite tremendous efforts to provide the most up-to-date and accurate information, price information may be inaccurate. In this case, or in the case that the price of the item changes during the processing of the order, the provider will allow the buyer to withdraw from the purchase, and at the same time the provider will offer the buyer a solution that will go to mutual satisfaction.

The purchase contract between the bidder and the buyer is concluded at the moment when the bidder confirms the order (the buyer receives an electronic message about the status Order confirmed). From this moment on, all prices and other conditions are fixed and apply to both the provider and the costumer.

4. Product opinion

The provider is not responsible for the content of opinions on articles written by visitors. Prior to publication, the opinion provider reviews and rejects those that contain obvious untruths, are misleading or offensive. The provider is not responsible for the information in the opinions and disclaims any responsibility arising from the information in the opinions.

5. Purchase process and invoice

Brand DIRTSPECIFIC acts as a company that offers goods or services via the Internet. The customer pays the amount to the company MOOSE LBC, Monika Pogorelc s.p. and receives the invoice and order process per e-mail.

Purchase statuses

  • Queue order:
    After placing the order, the customer receives an e-mail notification that the order has been accepted into the queue. In this step, the customer has the option to cancel the order within an hour but only per our e-mail: ceo@dirtspecific.com. Comprehensive information on the status and content of the order is always available to the costumer on the provider's website. 
  • Order confirmed:
    If the customer does not cancel the order per e-mail, the order goes into further processing when the provider reviews the order, checks the availability of the ordered items and confirms the order or rejects it with a reason. The provider may call the costumer on his contact telephone number to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider notifies the costumer per e-mail of the estimated delivery time. 
  • Goods shipped:
    The provider prepares, dispatches the goods within the agreed deadline and notifies the costumer per e-mail. Under norrmal conditions the orders are shipped within 2-3 business days. We aim to ship your order within 48 hours, barring unforeseen delays.
  • Item returns:
    Items can be returned within 14 days of receiving them. Upon return, the item must be packed in its original packaging and in the same quantity and undamaged and unused. The cost of return is covered by the client.
  • Misuse of purchase:
    After completing the order, the customer receives a notification to the entered e-mail. In this case, the order is accepted in the queue. The costumer has the right to withdraw from the contract within the period (one hour) until the goods are sent (the order must be canceled per e-mail to: ceo@dirtspecific.com). It is mandatory to add the order number. The e-mail address from which you cancel your order must match the e-mail address used to confirm your purchase. If the customer does not cancel the order, the order goes into further processing. The provider may call the customer on his contact telephone number to verify the data or ensure the accuracy of the delivery. Upon confirmation of the order, the provider notifies the costumer per e-mail of the estimated delivery time. The contract on the purchase of ordered items between the costumer and the provider is irrevocably concluded at this stage. Prices are valid at the time of placing the order and do not have a predetermined validity. 
  • Customs Duty
    Import duties, taxes and charges are not included in the items price or shipping charges.
    If you refuse Customs and make the package returned or destroyed, we don't refund or compensate.

Safety of purchase

When registering on dirtspecific.com, data are collected on the basis of the personal consent of the individual in accordance with the Personal Data Protection Act. MOOSE LB, Monika Pogorelc s.p.  undertakes to store this data carefully and securely for the purpose of smooth execution of orders or personalized composition of the offer, statistical analysis and for the purpose of improving the operation of the online store and services. The e-news also includes an exclusive offer, which is intended only for registered subscribers. 

Exchanges

The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.

European Union 14 day cooling off period

Notwithstanding the above, if the merchandise is being shipped into the European Union, you have the right to cancel or return your order within 14 days, for any reason and without a justification. As above, your item must be in the same condition that you received it. The item must be packed in its original packaging and in the same quantity and undamaged and unused. The cost of return is covered by the client.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at ceo@dirtspecific.com.

6. Registration procedure

The costumer can place an order on dirtspecific.com in the online store as a registered user. The registration process is easy and fast. By logging in to the website, you create your account, through which you can edit your data, delivery addresses, view order statuses, track and edit them.

The username consists of the e-mail address you enter. You will then receive a confirmation e-mail for final registration. By registering on the website, you also have a greater overview of the purchase.

7. Shipping

Orders are processed within 2-3 business days. We aim to ship your order within 48 hours, barring unforeseen delays. Shipping times may vary depending on your location. 

8. Communication

The provider will contact the user via means of distance communication only if the user does not explicitly object.

Advertising e-mails will contain the following components:

  • will be clearly and unambiguously marked as advertising messages,
  • the sender will be clearly visible,
  • various campaigns, promotions and other marketing techniques will be marked as such. The conditions for participation in them will also be clearly defined,
  • the method of unsubscribing from receiving advertising messages will be clearly presented,
  • if the costumer wishes not to receive advertising messages, this will be explicitly respected by the provider.

The costumer will be able to subscribe to receive e-news and unsubscribe from receiving in an easy way. Notices include information on current or future offers, promotion of dirtspecific.com and other advertising messages. It is considered that personal consent is required to receive notifications, and receipt is not possible unless the user indicates this during registration or does not otherwise sign up to receive it. 

9. Disclaimer

The provider makes every effort to ensure the up-to-datedness and correctness of the information published on its pages. Nevertheless, the characteristics of the items, the delivery time or the price may change so quickly that the provider fails to correct the information on the websites. In such a case, the provider will notify the customer of the changes and allow them to withdraw from the order or replace the ordered item.

10. Customers right

It is considered that the purchase in the online store dirtspecific.com is made through a distance contract. The language of the contract is English. In the case of distance contracts, the costumer has the right to notify the company within 14 days of withdrawing from the contract, without having to state the reason for his decision. The message is considered timely if the shipment is delivered on time. The only cost borne by the costumer in connection with the withdrawal is the direct cost of returning the goods. If the costumer withdraws from the contract, our company will refund all payments made as soon as possible, but no later than 14 days after receipt of the notice of withdrawal.

If, at the provider request, the costumer has not settled the amount or advance payment according to the preliminary pro forma invoice, as insurance against the seriousness of the transaction, it is considered that the buyer did not accept the offer and that the contract was not concluded. MOOSE LAB, Monika Pogorelc s.p. informs the buyer immediately.

11. Discounts, promotions and codes 

If the brand DIRTSPECIFIC prepares campaigns for customers with a special price, promoton or a code for using the discount, the campaigns are mutually exclusive, unless otherwise stated. Promotions and discount codes apply to items distributed by DIRTSPECIFIC, unless otherwise stated. Discounts do not add up, unless otherwise stated in the terms of the promotion. One promotional code can be used for each purchase. Free shipping does not apply to the purchase of items on sale – unless otherwise specified. Gifts are not added to promotions. Also, it is not possible to apply a promotional code for items that have already been discounted to further reduce the price of the items or the final price in the cart. 

 12. Image material and graphics 

Photos and videos published as part of the offers are the property of brand DIRTSPECIFIC and other partners with permission and are merely symbolic and do not provide the exact characteristics of the products or service and may depict a symbolic or actual service, offer, company or goods or sales campaign. Although the provider strives to provide accurate photographs of the items sold, all photographs should be taken symbolically. The photos do not guarantee the properties of the product. 

Brand Dirtspecific

The brand DIRTSPECIFIC is registered and owned by the company MOOSE LAB, Monika Pogorelc s.p.. It uses a primary logo in two variations and a secondary logo.

Primary logo var 1:

Primary logo var 2:

Secondary logo: